Privacy Policy

Last updated: 2 December, 2025

This Privacy Policy explains how I collect, use, store and protect your personal information. I value your trust and I’m committed to handling your information with care, clarity and integrity.

By visiting my website or working with me, you’re agreeing to the practices described in this policy.

1. Who I am

I’m a sole practitioner based in Australia offering mentoring, professional development and related services. Throughout this policy, “I”, “me” and “my” refer to my independent practice.

2. The information I collect

I collect personal information that you choose to share with me, as well as information that’s automatically gathered through standard website technologies.

Information you provide directly

You may provide personal information when you:

  • Join my mailing list

  • Sign up to receive a free resource

  • Book an appointment through cal.com

  • Contact me through forms or email

  • Work with me in a professional capacity

This may include:

  • Your name

  • Email address

  • Optional details you choose to share when booking a session (e.g. background context or questions)

Information collected automatically

My website uses Google Analytics, which may collect:

  • IP address (in anonymised form if that setting is enabled)

  • Device and browser type

  • Pages viewed

  • Time spent on pages

  • General location (city/country level)

  • How you arrived at the site

Google Analytics uses cookies and similar technologies to provide this data. You can read more about how Google uses data here: https://policies.google.com/technologies/partner-sites

You can adjust your cookie preferences at any time via the banner on my site or through your browser settings.

3. How I use your information

I use your information to:

  • Send newsletters, resources or updates you’ve opted in for

  • Book and manage appointments

  • Communicate with you about sessions or enquiries

  • Improve the website and understand general browsing patterns

  • Maintain security and proper functioning of the site

I do not sell, rent or trade your information.

4. Legal basis (for international visitors)

If you’re visiting from the EU, UK or regions with similar privacy laws, I process your information on the basis of:

  • Your consent (e.g. signing up to emails)

  • Performance of a contract (e.g. booking an appointment)

  • Legitimate interests (e.g. ensuring website security and functionality)

You may withdraw consent at any time by unsubscribing or contacting me.

5. How your information is stored and protected

I take reasonable steps to keep your personal information safe from loss, misuse or unauthorised access.

Information may be stored in:

  • Email marketing platforms (e.g. Mailchimp / Flodesk)

  • cal.com appointment booking system

  • My Squarespace website database

  • Secure cloud storage

  • My email inbox

Each service provider has its own privacy and security standards, and many store data on servers located outside Australia. Where this occurs, it is typically under standard contractual safeguards used for international data transfers.

6. How long I keep your information

I keep personal information only for as long as necessary for the purpose it was collected, unless I’m required to retain it for legal, administrative or record-keeping purposes. You can ask for your information to be updated or deleted at any time (unless I’m legally required to keep certain details for a period of time).

7. Sharing of information

I may share your information with trusted third-party service providers who assist with:

  • Email newsletters

  • Appointment bookings

  • Website analytics

  • Secure data storage

These providers only receive the information necessary for their function and are required to handle it securely. I do not share your personal information with advertisers or data brokers. I may disclose information if required by law or to protect my legal rights.

8. Cookies and analytics

My website uses cookies for:

  • Security

  • Basic functionality

  • Analytics

  • Customisation

You can accept all cookies, manage your preferences or opt out through the cookie banner when you visit the site. You can also disable cookies via your browser settings.

9. Your rights

Depending on your location, you may have rights to:

  • Access the personal information I hold about you

  • Request corrections

  • Withdraw consent

  • Request deletion of your data

  • Restrict or object to certain forms of processing

  • Lodge a complaint with a local data protection authority

In Australia, you can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Links to other websites

My website may contain links to external sites. I am not responsible for the privacy practices or content of those sites.

11. Changes to this policy

I may update this policy from time to time. The “Last updated” date at the top will always show the most recent version.

12. Contact

If you have questions, concerns or requests about your personal information, you’re warmly invited to contact me.

Email: hello@shannonpalmer.au